Privacy Policy

Last updated: January 2024

Introduction

seed-sage ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing our website or submitting information through our contact forms, you consent to the practices described in this policy. If you do not agree with the terms, please refrain from using our services.

Information We Collect

We may collect and process the following categories of personal information:

• Identity Data: Name and title
• Contact Data: Email address, postal address, and property details
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform
• Usage Data: Information about how you use our website and services
• Project Data: Details about your property, energy consumption, and service requirements that you provide to us

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information about our services
• To arrange site surveys and prepare quotations
• To deliver and manage our renewable energy installation services
• To process grant applications on your behalf where applicable
• To communicate with you about your project and provide aftercare support
• To improve our website and services based on user behaviour analysis
• To comply with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legal Obligation: Where processing is necessary to comply with a legal obligation
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests

Data Sharing

We may share your personal information with:

• Equipment suppliers and subcontractors who assist in delivering our services
• The Sustainable Energy Authority of Ireland (SEAI) for grant processing purposes
• Our professional advisors including accountants, solicitors, and insurers
• Analytics and search engine providers that assist us in improving our website
• Regulatory bodies or law enforcement agencies when required by law

We do not sell or rent your personal information to third parties for marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data:

• Enquiry data is retained for up to 3 years after your last contact with us
• Customer records and project documentation are retained for 7 years after project completion
• Website analytics data is retained for 26 months

Your Rights

Under data protection legislation, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your personal data to you or a third party
• Objection: Object to processing of your personal data where we rely on legitimate interests
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments.

International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

seed-sage
Unit 14, Green Enterprise Park
Ballymount Road Lower
Dublin 12, D12 X9K7
Ireland

Email: [email protected]

You also have the right to lodge a complaint with the Data Protection Commission if you believe your data protection rights have been violated.